Masterclass
                    
                                                                        
                                
                                Artificial intelligence
                            
                                                            
                
                Sichere, Souveräne & KI-unterstütze Contact Center: Die Zukunft der Kundenkommunikation durch DT, Genesys & AWS
                                    
                                    
                                    10.09.2025
                                
                            
                                                            
                                    
                                    
                                    
                                        14:30 - 15:15
                                    
                                
                            
                                                                                                                            
                                                                                                    
                                
                                    
                                    
                                    
                                        Raum N | Level 2
                                    
                                
                                                    Experience the perfect symbiosis of Genesys' AI-driven contact center solution, AWS European Sovereign Cloud as sovereign infrastructure and Deutsche Telekom as end-to-end implementation partner. This unique combination enables state-of-the-art customer communication with complete European data sovereignty. Learn how intelligent automation, predictive analytics and personalized customer interactions are enabled by the three partners.
Topics & Technologies
                            
                                                                                                        
                                        Cyber Security
                                    
                                                                                                        
                                        Connectivity & Network
                                    
                                                                                                        
                                        Cloud Computing
                                    
                                                                                                        
                                        Data Analysis & Big Data
                                    
                                                                                                        
                                        Automation