Genesys

Genesys

Cloud Computing
Automation

Genesys helps more than 8,000 organizations in over 100 countries improve customer engagement, employee loyalty and business results by enabling them to deliver optimal experiences for customers and employees.

Follow us
Our Focus Topics

Our focus topics form the thematic core of the DIGITAL X Focus Edition AI – with a clear view of the relevant challenges and opportunities for companies: digital business and artificial intelligence.

About the company

What we do

At Genesys, we provide AI for the experience economy in the form of powerful solutions, expert services and strategic partnerships. Our aim is to enable companies to orchestrate smarter interactions at scale.

Our solutions

We offer AI-powered solutions that enable personalized experiences at every touchpoint. From contact centers to digital channels, our solutions help make every interaction seamless and meet customer needs in practice.

Making every interaction seamless and meeting customer needs in practice.

Services

With our Professional Services, we support companies every step of the way - from onboarding and training to strategic consulting. Our technical and strategic experts help teams optimize experiences and leverage our tools to achieve measurable success.

Partnerships

Our global partner network combines the expertise of Genesys with a variety of leading technology partners. Together, we work to create even better customized experiences that deliver value to our customers across industries worldwide.

Sessions that inspire.

Our sessions at DIGITAL X.

Masterclass Artificial intelligence

Sichere, Souveräne & KI-unterstütze Contact Center: Die Zukunft der Kundenkommunikation durch DT, Genesys & AWS

12:30-13:15
Raum N | Level 2

Experience the perfect symbiosis of Genesys' AI-driven contact center solution, AWS European Sovereign Cloud as sovereign infrastructure and Deutsche Telekom as end-to-end implementation partner. This unique combination enables state-of-the-art customer communication with complete European data sovereignty. Learn how intelligent automation, predictive analytics and personalized customer interactions are enabled by the three partners.