Genesys

Daniel Karadza

Senior Director Sales Germany | Genesys
Cyber Security
Sustainability
Collaboration & New Work
Cloud Computing
Enterprise Applications
Data Analysis & Big Data
Automation

Daniel Karadza is with Genesys since 2014 and acted in various roles. First 7 years he was responsible for highly regulated markets (Banking & Insurance) in Germany and since 2020 he was leading the german Sales team. During his entire journey at Genesys he was driving a CX Ecosystem GTM strategy and therefore closely works with Deutsche Telekom and AWS in Germany.

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Focus Topics

The Focus Topics form the thematic core of the DIGITAL X Focus Edition AI – with a clear view of the opportunities and relevant challenges for companies: digital business and artificial intelligence. The speaker's focus is:

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Masterclass Artificial intelligence

Sichere, Souveräne & KI-unterstütze Contact Center: Die Zukunft der Kundenkommunikation durch DT, Genesys & AWS

14:30-15:15
Raum N | Level 2

Experience the perfect symbiosis of Genesys' AI-driven contact center solution, AWS European Sovereign Cloud as sovereign infrastructure and Deutsche Telekom as end-to-end implementation partner. This unique combination enables state-of-the-art customer communication with complete European data sovereignty. Learn how intelligent automation, predictive analytics and personalized customer interactions are enabled by the three partners.