Jens Krause

Head of Expert Sales | Deutsche Telekom

Cyber Security

Sustainability

Collaboration & New Work

Internet of Things

Connectivity & Network

Cloud Computing

Enterprise Applications

Automation

Immersive Technology

Jens Krause, Head of Expert Sales at Deutsche Telekom, brings extensive experience in enterprise telecommunications and cloud-based customer experience solutions. Throughout his career, he has developed deep expertise in helping organizations modernize their contact center operations through end-to-end cloud solutions, enabling businesses to enhance customer engagement while optimizing operational efficiency. His strategic approach to digital transformation has helped numerous enterprises successfully transition to cloud-based contact center environments.

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Focus Topics

The Focus Topics form the thematic core of the DIGITAL X Focus Edition AI – with a clear view of the opportunities and relevant challenges for companies: digital business and artificial intelligence. The speaker's focus is:

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Masterclass Artificial intelligence

Sichere, Souveräne & KI-unterstütze Contact Center: Die Zukunft der Kundenkommunikation durch DT, Genesys & AWS

14:30-15:15

Raum N | Level 2

Experience the perfect symbiosis of Genesys' AI-driven contact center solution, AWS European Sovereign Cloud as sovereign infrastructure and Deutsche Telekom as end-to-end implementation partner. This unique combination enables state-of-the-art customer communication with complete European data sovereignty. Learn how intelligent automation, predictive analytics and personalized customer interactions are enabled by the three partners.