Genesys

Megatrends are thematic areas that present changes and currents within the industry and steer strong trends in different directions.

DIGITAL X offers 4 districts as venues for the presentations. The Stadtgarten, Friesenviertel, Mediapark and the Belgisches Viertel.

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

What you can expect at DIGITAL X

Genesys stands as a long-standing leader, investor, and innovator in the realms of AI and CX. At Digital X, Genesys will be spotlighting the advanced capabilities of its AI-Powered CX Orchestration Platform. Witness how AI collaborates seamlessly with human agents to craft exceptional customer experiences during live demos, using real-world scenarios. Additionally, gain insights into current industry trends and Genesys CX Innovations. For instance, the Orchestration Platform empowers users to create voice and chat bots effortlessly through a no-code approach, leveraging visual tools. Other notable trends include personalization, automation, and operationalisation. The CX Orchestration Platform provides the ideal foundation for all these endeavors. To explore the AI-driven opportunities in customer service, schedule a personal meeting with a Genesys expert in advance.

The Genesys CX Orchestration Platform serves as an all-in-one solution, seamlessly integrating CCaaS, WEM, and customer communication. Its architecture boasts industry-leading availability, scalability, and extensibility, supported by a robust ecosystem. With over 450 marketplace partners offering solutions for diverse challenges, Genesys ensures unrivaled progress through weekly innovations. Strategic alliances with leading partners, such as AWS, Salesforce and ServiceNow, further enhance the platform’s capabilities. This enables organizations to orchestrate CX across all channels in an omnichannel approach.

Solution for the customer

As customer service grows increasingly complex, the stakes for delivering positive experiences rise. Demands include seamless interactions, personalized approaches, and round-the-clock self-service options. Simultaneously, agents face mounting challenges. The Genesys CX Orchestration Platform tackles present and future challenges head-on with a native, turn-key, integration that can be swiftly implemented. Supported by advanced AI, companies gain significant advantages from day one: Predicitve Engagement, Virtual Agents, Copilot, Analytics & Forecasting.