Orchestrating Seamless Conversations at Scale - The Funke, Telekom and Omilia Story

Discover how Funke, Omilia, and Deutsche Telekom are reshaping customer service with Conversational AI. Funke introduced voice assistants Paula and Funky to automate key services like vacation holds, delivery issues, and authentication, boosting self-service, reducing call center load, and improving satisfaction. See how a future-proof AI platform delivers agility, security, and measurable business results.