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Omilia

Amalia Chaldaiou

Business Development Director | Omilia
Enterprise Applications
Automation

Amalia is a business development leader spearheading the growth of Omilia’s Conversational AI solutions across the DACH region. She plays a key role in forging strategic partnerships and delivering transformative customer engagement experiences through AI-driven automation and voice bot technologies.

She has helped major enterprises streamline their customer service operations, enabling personalized, scalable interactions across voice and digital channels. Amalia is passionate about connecting innovative technology with real business value, always striving to elevate both operational efficiency and customer satisfaction.

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Focus Topics

The Focus Topics form the thematic core of the DIGITAL X Focus Edition AI – with a clear view of the opportunities and relevant challenges for companies: digital business and artificial intelligence. The speaker's focus is:

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Masterclass Artificial intelligence

Orchestrating Seamless Conversations at Scale - The Funke, Telekom and Omilia Story
16:30-17:00
Raum U | Level 2

Discover how Funke, Omilia, and Deutsche Telekom are reshaping customer service with Conversational AI. Funke introduced voice assistants Paula and Funky to automate key services like vacation holds, delivery issues, and authentication, boosting self-service, reducing call center load, and improving satisfaction. See how a future-proof AI platform delivers agility, security, and measurable business results.