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Stefan Plewa
VP ADM Sales, Customer Service and Billing
DHL Post & Parcel Germany
Our Megatrends at DIGITAL X
Megatrends are thematic areas that present changes and currents within the industry and guide strong tendencies in different directions.
The speaker will focus on the following megatrend(s):
Future of Work
About the Speaker
Stefan Plewa, Vice President Application Domain Management for Sales, Customer Service and Billing at DHL Group, is responsible for IT for Post & Parcel Germany in these key areas. With 34 years of experience in the Group, Stefan has gained international expertise in the Czech Republic and Malaysia. Born in Berlin, he is passionate about IT and an AI enthusiast. Stefan's deep connection with technology and innovation drives excellence in customer service at DHL.
Erleben Sie Stefan Plewa live
Tragen Sie sich schon jetzt die Termine in Ihren Kalender ein und verpassen Sie keinen Vortrag.
September 19, 2024
Future of Work Stage
15:00 til 15:30 o'clock
AI Assistants in the Contact Center