Salesforce

Megatrends are thematic areas that present changes and currents within the industry and steer strong trends in different directions.

DIGITAL X 2024 offers 4 districts as venues for the presentations. The Stadtgarten, Friesenviertel, Mediapark and the Belgisches Viertel.

Salesforce is an international provider of cloud computing solutions for businesses. It is a CRM solution that brings businesses and customers together. All departments, including marketing, sales, customer service, and online and brick-and-mortar commerce work on a common CRM platform. Salesforce supports sales, service, marketing, analysis and maintenance of customer relationships. Salesforce sees itself as a provider of Software as a Service and Platform as a Service and specialises primarily in customer relationship management (CRM) for companies. 

What you can expect at DIGITAL X

#Exciting use cases on the topic of “Customer Journey” using the Salesforce Customer 360 platform. Because successful customer loyalty requires holistic thinking across departmental boundaries and data silos. Data+AI+CRM = everything from a single source, from Telekom.

#For manufacturers - Our Manufacturing Showcase offers valuable insights into sales optimization in the manufacturing industry based on sustainable AI applications.

#No one can ignore the topic of sustainability. We will show you how we can lead you to success with the right combination of strategic consulting, implementation know-how and our own sustainability solutions with the Net Zero Cloud.

360° support from a single source. From product to implementation

1. CONSULTING AND SYSTEM INTEGRATION. We support you - from planning to customised configuration and implementation.
2. TELECOM CLOUD SUPPORT We offer Salesforce as certified/German professional support - competent advice on all questions including optional additional services (e.g. migration) 
3. TOP RESELLER IN GERMANY. Telekom is one of the TOP reseller partners of Salesforce in Germany as part of the strategic partnership. You receive everything from a single source, with a German contract. 
4. EUROPEAN DATA CENTRES Salesforce is provided in European data centres in accordance with the European General Data Protection Regulation. 

Solution for the customer

That´s really simple:
27% Increase in win rate / 28% Faster sales close / 28% Increase in revenue / 29% Increase in sales productivity/ 30% Increase in customer satisfaction throughout the sales process/ 28% Increase in forecast accuracy / 27% Increase in cross and upsell sales