Cognigy

Megatrends are thematic areas that present changes and currents within the industry and steer strong trends in different directions.

DIGITAL X offers 4 districts as venues for the presentations. The Stadtgarten, Friesenviertel, Mediapark and the Belgisches Viertel.

Cognigy is revolutionizing the customer service industry by harnessing the most cutting-edge AI technology on the market. Its award-winning solution, Cognigy.AI, empowers businesses to deliver exceptional service that is instant, personalized, in any language, and on any channel. By perfectly combining Generative and Conversational AI to create AI Agents, Cognigy is shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time. Over 1.000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their business. Cognigy's impressive worldwide customer portfolio includes Bosch, E.ON, Henkel, Lufthansa Group, Mercedes-Benz and Toyota.  

This is what you can expect at DIGITAL X

customer service teams. Thanks to generative AI, bots can now hold conversations and answer questions like humans. Lufthansa already has 16 bots in use today, which are highly scalable so that they can answer all questions quickly, even at peak times. 85 percent of Toyota customers appreciate making appointments via bot. At ERGO, AI agents have been implemented in their voice and chat channels to optimize customer service. And the next time you order glasses from Mister Spex, the bot will recognize your needs during the conversation and intelligently forward you to the right employee. The advantage: customers and companies save time and the AI staff can be scaled as needed. What does your use case look like? Take a look at our stand to see how AI can revolutionize your customer service.

Cognigy's solution is innovative, quickly deployable and highly scalable.
As the world's leading conversational AI platform, Cognigy offers future-proof customer service with natural conversational capabilities, multilingual expertise and 24/7 omnichannel availability. Cognigy is originated in Germany and develops solutions in compliance with the highest data protection regulations and the EU AI Act.
Cognigy AI agents proactively support employees in real time, increasing service efficiency and customer satisfaction while significantly reducing average handling time (AHT). Our solution integrates seamlessly with existing enterprise systems and supports over 25+ channels, including telephone, digital messaging and various CRM/ ERP systems

Solution for the customer

We show the AI agents from Cognigy. They close the gap caused by agent attrition and handle human-like conversationso meeting customers' high demands for instant, personalized support on all channels. Complex IVR systems are replaced by intelligent bots that understand the customer's language and forward requests precisely to the right employee. With AI Copilot, service teams have access to an extensive knowledge base and can work more efficiently and resolve queries faster, with higher customer satisfaction. Cognigy's solutions are available 24/7, in any language and in any location. They reduce waiting times and optimize service across all channels.