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Objektkultur

Mike Ullrich

Managing Consultant | Objektkultur
Cloud Computing
Enterprise Applications

Mike Ullrich is a Managing Consultant at Objektkultur. He developed his first programs at the age of 14. After 10 years of experience in Artificial Intelligence (AI) and 4 years as the head of an internet portal, he joined Objektkultur in 2012, where he has managed and implemented Microsoft cloud projects, particularly on the Dynamics 365 platform. His passion lies in hyperautomation—the ability to optimize processes efficiently and with minimal coding effort by leveraging low-code development, Robotic Process Automation (RPA), process analysis, and AI.

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Focus Topics

The Focus Topics form the thematic core of the DIGITAL X Focus Edition AI – with a clear view of the opportunities and relevant challenges for companies: digital business and artificial intelligence. The speaker's focus is:

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Masterclass Artificial intelligence

Vom Ticketsystem zur Denkzentrale – wie viel KI verträgt der Kundenservice?
14:30-15:15
Raum Y | Level 2

Modern after-sales and customer experience strategies increasingly rely on intelligent services rather than rigid processes. This session will demonstrate how tools such as Microsoft Dynamics 365 Customer Service, in combination with the Power Platform – including Copilot Studio – and Azure AI services, can work together to systematically advance customer service. Drawing on best practices and project experience, we will present concrete use cases and address the question of where AI can provide meaningful support and where human interaction remains indispensable.